Use the modern rich text editor in Dynamics 365 Customer Service

On Aug 14, 2024

The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are phasing out the current rich text editor and integrating its capabilities into the modern rich text editor.

Key dates

Disclosure date: August 9, 2024
The modern rich text editor for non-customized controls was delivered in April. By October, the modern rich text editor for customized controls will also be delivered.
End of support: October 31, 2024
After this date, no new enhancements will be done to the current rich text editor and the modern rich text editor will be generally available.
End of life: April 30, 2025
After this date, the current rich text editor will be taken out of service.

Next Steps

We strongly encourage customers to leverage the modern rich text editor, which will be enriched with all the editor experiences. The modern rich text editor is designed to align with the familiar and intuitive interfaces of Microsoft applications such as Outlook, Word, and OneNote. This update introduces a modern design, dark mode and new Copilot features to enhance your text editing capabilities. This ensures reliability and alignment with our commitment to cost-efficiency and user-centric innovation. Learn more about the modern rich text editor. 

Please contact your Success Manager, FastTrack representative, or Microsoft Support if you have any additional questions. 

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