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Microsoft Dynamics 365: An agent-ready business applications
For decades, business applications have been used by organizations as systems of record capturing…
Optimize workforce operations across people and AI agents with
Workforce engagement management in Dynamics 365 helps organizations plan and manage a combined human and AI workforce, operate in real time, and continuously improve service quality.
People and AI working together optimize customer…
Turning Copilot into a system of action with Dynamics 365 Sales and
Today marks the general availability of Dynamics 365 Sales and Service plugins for Copilot Cowork.
Over the last few releases, my teams have built a rich family of agentic capabilities across Dynamics 365, with Copilot woven through…
Reinventing source-to-pay with agentic ERP
In this article
How agentic ERP can transform source-to-payReimagining source-to-pay using Microsoft 365 Copilot CoworkStreamline operations further with the Procurement Agent in Dynamics 365Connect procurement decisions…
Introducing Conversation Orchestration in Dynamics 365 Contact
Most contact center platforms still treat routing as the defining moment in a conversation. But the customer journey continues to evolve after that first decision. Intent changes. Wait times increase. Workforce availability shifts.…