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Bring Dynamics 365 Customer Service to MCP-compatible AI clients:
Access customer service data and tools from MCP-compatible AI experiences — while minimizing the need for…
Announcing Shift Rotation Policies: automated shift rotations at
Define your rotation pattern once — Workforce Management runs it automatically and predictably, cycle after cycle.
Managing rotating shift schedules for customer service teams can be complex and time-consuming. Whether you operate…
Build a connected foundation for Supplier Engagement and agentic AI
Summary
Supplier Engagement in Microsoft Dynamics 365 Supply Chain Management helps organizations connect supplier experiences, procurement processes, and business data in a single, extensible environment. Built on Microsoft Power…
One always-on roadmap: Dynamics 365, Power Platform, and Dataverse
Starting in September 2026, Dynamics 365, Microsoft Power Platform, and Microsoft Dataverse roadmap content is joining the AI at Work roadmap, giving customers a single destination to discover upcoming capabilities, track rollout progress,…
Governance in the Quality Management agent is now generally
As customer service teams scale with AI, ensuring every customer interaction meets business policies, regulatory requirements, and brand standards has never been more critical.
Today, we’re excited to announce the general…