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Bring Dynamics 365 Customer Service to MCP-compatible AI clients:
Access customer service data and tools from MCP-compatible AI experiences — while minimizing the need for…
From Answers to Action: What’s New with Copilot in Dynamics 365
The new Copilot experience doesn’t just assist service professionals inside the CRM—it reasons and acts across the entire service workflow, wherever work happens. Here’s what changed, why it matters, and how you can adopt…
Customer insights, reimagined: The intelligence layer powering
Delivering end to end agentic customer experiences across, sales, service, and marketing with Microsoft Dynamics 365 Customer Insights
Challenge: Customer experience (CX) teams need to capitalize on the value of…
Moving sales and service organizations forward with agentic CX and
Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot and Dynamics 365 helps sales and service teams meet the new standard—right in the flow of work.
Setting a new standard for customer…
Listening, Learning, and Delivering: New Schedule Board
At Microsoft, our commitment to continuously improving the Dynamics 365 Field Service scheduling experience is rooted in a simple principle. We listen to users, learn from their feedback, and deliver enhancements that make their work…