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Bring Dynamics 365 Customer Service to MCP-compatible AI clients:
Access customer service data and tools from MCP-compatible AI experiences — while minimizing the need for…
Microsoft named a Leader in the 2026 Gartner® Magic Quadrant™
Sales teams have access to more information in the flow of work than ever before. Customer conversations, customer relationship management (CRM) data, meetings, emails, service interactions, and market signals can all provide valuable…
Microsoft enhances the Implementation Portal for Dynamics 365 with
Microsoft is enhancing the Implementation Portal for Dynamics 365 with business process visualization. This gives customers and partners access to the Microsoft Business Process Catalog directly within the project profiling experience.…
Announcing Shift Rotation Policies: automated shift rotations at
Define your rotation pattern once — Workforce Management runs it automatically and predictably, cycle after cycle.
Managing rotating shift schedules for customer service teams can be complex and time-consuming. Whether you operate…
Governance in the Quality Management agent is now generally
As customer service teams scale with AI, ensuring every customer interaction meets business policies, regulatory requirements, and brand standards has never been more critical.
Today, we’re excited to announce the general…