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Becoming a Frontier Manufacturing Firm: Agentic decisions across
Manufacturing leaders today are under constant pressure: volatile demand, fragile supply networks, inventory risk,…
Reimagining Secure Customer Interactions with Secure Consult &
Empowering contact centers to safely handle sensitive, high‑trust customer journeys
Delivering secure, compliant, and seamless customer experiences is no longer optional — it’s foundational. Across industries…
Forrester studies project more than 100% ROI for enterprises and
Enterprise resource planning (ERP) decisions are among the most consequential investments a business can make; shaping how organizations operate, scale, and compete for years to come. Yet many ERP transformations have historically carried…
Announcing Desktop Companion App (DCA) support for Dynamics 365
We’re excited to introduce Desktop Companion App (DCA) support for Dynamics 365 Contact Center in Embedded mode, delivering lower latency, improved reliability, and resilient voice continuity when Customer…
Announcing End of Support for Dynamics 365 Project Service
On March 19, 2024, we announced that support for Dynamics 365 Project Service Automation on the commercial cloud will end on March 31, 2025. As planned, end of support went into effect on that date.
Today we…