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Agentic AI in retail: How Dynamics 365 powers Commerce Anywhere
Retail Frontier Firms are evolving their operating models to keep pace with increasingly dynamic markets, using AI…
Evolving the Dynamics 365 ERP Model Context Protocol (MCP) Server
https://aka.ms/IgniteMCPBlog
At Microsoft Build 2025, the Dynamics 365 ERP Model Context Protocol (MCP) server was introduced as a foundational step in connecting AI and enterprise resource planning (ERP) systems through a shared,…
Listening, Learning, and Delivering: Field Service Upgrades for
Over the last few months, our scheduling team has focused on strengthening the core product by addressing the real-world needs of dispatchers, admins, frontline workers, and managers. At Microsoft, our commitment to continuously improving…
Effortlessly create and update cases with Case Management Agent
Customers expect quick and smooth help when they reach out to customer support—whether it’s about a delayed order, a product question, or a service issue. Good case management means keeping track of all these requests and…
Microsoft named a Leader in IDC MarketScape for AI-Enabled Large
Business Leaders today are under increasing pressure to deliver operational excellence while navigating fragmented systems, manual workflows, and rising expectations for real-time insights. For Frontier Firms, traditional enterprise…