Home
Latest News
Governance in the Quality Management agent is now generally
As customer service teams scale with AI, ensuring every customer interaction meets business policies, regulatory…
Governance in the Quality Management agent is now generally
As customer service teams scale with AI, ensuring every customer interaction meets business policies, regulatory requirements, and brand standards has never been more critical.
Today, we’re excited to announce the general…
Microsoft named a Leader in the 2026 Gartner® Magic Quadrant™
Sales teams have access to more information in the flow of work than ever before. Customer conversations, customer relationship management (CRM) data, meetings, emails, service interactions, and market signals can all provide valuable…
Announcing Shift Rotation Policies: automated shift rotations at
Define your rotation pattern once — Workforce Management runs it automatically and predictably, cycle after cycle.
Managing rotating shift schedules for customer service teams can be complex and time-consuming. Whether you operate…
Bring Dynamics 365 Customer Service to MCP-compatible AI clients:
Access customer service data and tools from MCP-compatible AI experiences — while minimizing the need for one-off custom integrations.
Today we’re announcing the general availability of the Dynamics 365 Customer Experience…