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Announcing End of Support for Dynamics 365 Project Service
On March 19, 2024, we announced that support for Dynamics 365 Project Service Automation on the commercial…
Transforming how organizations run rental operations with Dynamics
Markets are shifting faster than traditional operating models can adapt. Customer expectations are rising. Capital constraints require every decision to deliver measurable value. In this environment, organizations that thrive are those…
Dynamics 365 sets the bar for agentic sales qualification on new
In October 2025, we announced the general availability of the Sales Qualification Agent (SQA) in Dynamics 365 Sales—a breakthrough in autonomous lead qualification. Sales Qualification Agent empowers sellers by helping build higher…
Sales Qualification Agent: How we evaluated and improved AI quality
The Sales Qualification Agent (SQA) in Dynamics 365 Sales introduces a new class of autonomous sales AI, one that does far more than assist with drafting or summarization. SQA performs multi-step reasoning, conducts live web research,…
Beyond Retrieval: How an Agentic Approach Transforms Microsoft
Imagine being able to ask your CRM system a question like, “Which opportunities are likely to close this week?” or “Who has met with Ernie Kerrigan at Contoso recently?” and getting an instant, accurate answer…