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Bring Dynamics 365 Customer Service to MCP-compatible AI clients:
Access customer service data and tools from MCP-compatible AI experiences — while minimizing the need for…
Bring Dynamics 365 Customer Service to MCP-compatible AI clients:
Access customer service data and tools from MCP-compatible AI experiences — while minimizing the need for one-off custom integrations.
Today we’re announcing the general availability of the Dynamics 365 Customer Experience…
Governance in the Quality Management agent is now generally
As customer service teams scale with AI, ensuring every customer interaction meets business policies, regulatory requirements, and brand standards has never been more critical.
Today, we’re excited to announce the general…
Supplier Engagement in Dynamics 365 Supply Chain Management is now
Sourcing and procurement processes are being reimagined to strengthen supplier collaboration, improve operational efficiency, and drive greater control across source-to-pay processes.
Sourcing and procurement teams are being asked to…
Governance in the Quality Management agent is now generally
As customer service teams scale with AI, ensuring every customer interaction meets business policies, regulatory requirements, and brand standards has never been more critical.
Today, we’re excited to announce the general…