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Beyond Retrieval: How an Agentic Approach Transforms Microsoft
Imagine being able to ask your CRM system a question like, “Which opportunities are likely to close this…
Use custom multisession apps in Copilot Service workspace
Customer service organizations need tailored, high-productivity employee experiences in order to grow and scale. Dynamics 365 Copilot Service workspace (CSw), formerly known as Customer Service workspace, has…
3 ways to navigate changing tariffs with AI agents
Tariffs change at lightning speed, threatening profits and forecasts. But for companies that stay ahead, volatility can become an edge—unlocking smarter sourcing decisions and resilience competitors can’t match. The 4,400-page…
Elevate support excellence with Quality Evaluation Agent
As customer support organizations scale, maintaining consistent service quality becomes a challenge. Manual quality reviews are time-consuming, subjective, and often fail to cover the full spectrum of agent…
From systems of record to systems of action: Dynamics 365, agentic
Business leaders are facing a new reality. AI and agents are transforming traditional systems of record into systems of action, becoming applications that not only store data but use it to drive decisions and outcomes.
In this new…