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Teams Phone extensibility for Dynamics 365 Contact Center
Contact centers play a crucial role in delivering exceptional customer support and driving business growth. With…
Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™
Delivering amazing customer experiences and rapid issue resolution across multiple engagement channels is immensely challenging. Without advanced AI and automation—across voice and digital channels—customer journeys meet…
Try multilingual voice agents in Dynamics 365 Contact Center
Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down deployments. Now, with multilingual…
Pipeline optimization: How to prioritize and close more deals
While data is often hailed as the key to unlocking business success, the reality for many sales teams is more complex. How do you sift through mountains of information and determine which leads deserve attention? Which deals are truly…
Deprecation of VAT return direct submission to UK MTD in Dynamics
Introduction
Since 2019, Dynamics 365 Finance has supported direct system-to-system integration with the web service provided by His Majesty’s Revenue and Customs (HMRC) to submit Value Added Tax (VAT) returns for…