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Elevate service automation with timeout rules for automatic actions
As organizations continue to scale out digital customer service, the need for reliable automation grows. Timeout…
Elevate support excellence with Quality Evaluation Agent
As customer support organizations scale, maintaining consistent service quality becomes a challenge. Manual quality reviews are time-consuming, subjective, and often fail to cover the full spectrum of agent…
From systems of record to systems of action: Dynamics 365, agentic
Business leaders are facing a new reality. AI and agents are transforming traditional systems of record into systems of action, becoming applications that not only store data but use it to drive decisions and outcomes.
In this new…
Elevating Sales Performance with Microsoft’s Sales Research
In today’s hyper-competitive business landscape, sales leaders face a relentless challenge: how to drive growth, outpace competitors, and make smarter decisions faster in a resource constrained environment. Thankfully, the promise of…
Sales Research Agent & Sales Research Bench
Raising the bar for Enterprise AI
The Sales Research Agent in Dynamics 365 Sales automatically connects to live CRM data and can connect to additional data stored elsewhere, such as budgets and targets. It reasons over complex,…