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Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™
As organizations globally grapple with the accelerated development and adoption of AI, business leaders are keen…
Elevating experiences with AI, from productivity to
In a previous blog, we discussed how modern, AI-enabled customer relationship management (CRM) platforms and enterprise resource planning (ERP) systems help drive new, more effective ways of working for employees and more satisfying…
Copilot for Dynamics 365 Commerce revolutionizes retail with AI
Discover how Copilot for Dynamics 365 Commerce can help you deliver personalized customer experiences, optimize product management, and streamline retail operations for store associates, managers, and back-office staff with AI.…
Try the first-party WhatsApp channel in Dynamics 365 Contact
In today’s digital landscape, the success of customer service on social media hinges on the quality of care provided to customers. It’s essential for communications from agents to be timely, accurate, sensitive, brief, and…
All in on AI: Exploring Microsoft’s AI journey through customer
All in on AI is a series featuring interviews from Microsoft executives across the company about what transforming work with AI means to their teams. Through these conversations, we’ll highlight the challenges each industry faces and…