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Dynamics 365 Contact Center now available in GCC-M
We are pleased to announce the availability of Dynamics 365 Contact Center in Government Community Cloud Moderate…
Microsoft named a Leader in the 2025 Gartner® Magic Quadrant™
For decades, growing revenue in business-to-business (B2B) sales meant expanding the sales team. More sellers, more deals. But AI is providing a once-in-a-generation opportunity to reimagine customer relationship management (CRM), and…
Introducing the new summary experience in Dynamics 365 Sales
We’re excited to announce a major upgrade to how sellers interact with Copilot summaries in Dynamics 365 Sales. Beginning with the 2025 Release Wave 2, Copilot summaries for Opportunities, Leads, and Accounts will appear directly at…
Try Desktop companion application for Dynamics 365 Contact Center
One year ago, Microsoft launched its Contact Center as a Service (CCaaS) solution, powered by AI. Today, we’re excited to announce the launch of the Desktop companion application (DCA) to further seamlessly allow service…
Synchronize service rep availability across platforms with presence
In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meetings and trainings. Also, they might use various tools for managing customer interactions across…