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Try the agent call quality survey in Dynamics 365 Customer Service
The release of Dynamics 365 Customer Service wave 1 2024 in April introduces several compelling features available…
Monitor Copilot responses in Dynamics 365 Customer Service
The Copilot analytics report within Dynamics 365 Customer Service provides a good overview of the usage of Copilot features by agents. You can derive insights into the most frequently leveraged features, impact of Copilot on agent…
2024 release wave 1 kicks off with hundreds of AI-powered
Today we launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024. These…
Unleashing the Power of Deferred processing receiving in Dynamics
Editor: Denis Conway
Introduction
In the relentless pursuit of streamlining warehouse operations and empowering organizations to achieve more, perfecting the receiving process is a cornerstone. This blog post delves into the…
Elevating Customer Returns receiving experience with Dynamics 365
Editor Denis Conway
Introduction
In the relentless pursuit of customer-centric excellence, optimizing our return process emerges as a pivotal strategy for both customer satisfaction and operational prowess. This blog exploration…