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Preview upcoming Dynamics 365 features at the Microsoft Business
Adaptation and change are the only constants in business—and the pace is accelerating. To thrive, your…
Naming updates to Copilot Service workspace and service
In today’s fast-evolving customer service landscape, the integration of AI, such as Copilot and autonomous agents, is transforming how businesses interact with their customers. However, this advancement brings about the need for…
Teams Phone extensibility for Dynamics 365 Contact Center
Contact centers play a crucial role in delivering exceptional customer support and driving business growth. With the rise of digitalization and advanced technologies, AI and automation have become essential for streamlining operations,…
Dynamics 365 Contact Center strengthens patient trust with HIPAA
We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portability and Accountability Act (HIPAA) compliant. This significant achievement highlights our…
Accelerate your journey to AI-first selling with Microsoft AI
AI transforms the way people work, the way every function operates, and the way businesses drive competition and growth. It’s also transforming the business application landscape as customers adopt Microsoft 365 Copilot as the UI for…