Home
Latest News
Shift planning and scheduling in Dynamics 365 Contact Center
Managing workforce availability efficiently is essential for delivering consistent and high-quality customer…
Enhance customer service with advanced prioritization
Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels. With advanced prioritization capabilities in Dynamics 365 Contact Center and Dynamics 365…
Go live with confidence using Success by Design for Microsoft
Rolling out a new ERP or CRM system is a stressful transformation that can take months or even years to complete if you go it alone. The business process catalog for Dynamics 365 can help you deliver implementation projects faster and with…
Preview upcoming Dynamics 365 features at the Microsoft Business
Adaptation and change are the only constants in business—and the pace is accelerating. To thrive, your business needs the right tools, from AI-powered insights to low-code solutions, designed to help you adapt faster, enhance…
Experience the future of customer service with AI agents
Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents. Collectively these agents learn to address…