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Expanding SMS capabilities in Dynamics 365 Contact Center
We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure…
AI in sales: Applying historical lessons to modern challenges
The way sellers sell will change dramatically due to AI. In the ever-evolving landscape of sales, technology has consistently played a pivotal role in shaping strategies and outcomes. Each technological disruption has brought challenges…
The power of proactive engagement in Dynamics 365 Contact Center
Let’s face it—customers don’t just want fast service anymore. They want businesses to know what they need before they even ask. Whether it’s a reminder about a missed payment, a heads-up about a delivery delay, or a…
Get started with agents for finance: Learnings from 2025 Gartner®
2025’s Gartner® CFO & Finance Executive Conference featured sessions and hands-on product demonstrations from finance and operations providers covering growth strategies, cost management tools, and of course, AI in finance.…
Seamless scheduling across time zones in Dynamics 365 Field Service
The schedule assistant on the schedule board receives a new feature that enables time zone agnostic scheduling. It’s designed to eliminate the complexities of time zone conversions, and it simplifies the process of scheduling…