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From manual work to meaningful selling: How Agentic AI is
Every seller knows how much time gets lost between selling moments. Information arrives in many…
Microsoft Ignite 2025: Powering Frontier Firms with agentic
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Transforming sales with Sales Development AgentFrom System of Record to System of ActionJoin the movement to the Frontier with Copilot, agents, and agentic business applications
Frontier…
Customer Feedback Survey Agent is now generally available
We are thrilled to announce that the Customer Feedback Survey Agent, powered by Microsoft Copilot Studio in Dynamics 365 Contact Center, is now generally available for the chat channel.
Building on the capabilities…
Building trust and consistency: The evaluation framework behind QEA
In our recent blog, we introduced how the Quality Evaluation Agent elevates support excellence by bringing automation, consistency, and intelligence to quality assessments. Now, let’s dive deeper into the…
Evolving the Dynamics 365 ERP Model Context Protocol (MCP) Server
https://aka.ms/IgniteMCPBlog
At Microsoft Build 2025, the Dynamics 365 ERP Model Context Protocol (MCP) server was introduced as a foundational step in connecting AI and enterprise resource planning (ERP) systems through a shared,…