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Introducing Service Operations Agent in Dynamics 365 Contact
In contact centers, operational excellence doesn’t start with the first customer…
Support Parallel Processing for Archive Jobs in Dynamics 365
We’re pleased to introduce a new capability for Dynamics 365 Finance and Operations archive with Dataverse long-term retention: parallel processing for archive jobs. This enhancement…
2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft
In this article
Highlights from Dynamics 365Highlights from Microsoft Power Platform and Microsoft Copilot StudioUpdates to role-based agents in Microsoft 365 Copilot
We’re entering a new era of AI-powered…
A new way of working is taking shape: Frontier Transformation
Work is changing at a structural level.
Three forces are converging. The interface layer is shifting to AI assistants. Agents handle workflow orchestration. And an intelligence layer is consolidating information across structured and…
Introducing Custom Voice for Dynamics 365 Contact Center
Customer expectations for service interactions continue to rise. They want conversations that are fast, accurate, and increasingly human.
Today, we’re excited to announce Custom Voice for Dynamics 365…