Work smarter with Microsoft Copilot in Dynamics 365 Business

On May 16, 2024

In the quickly changing world of AI, Microsoft Dynamics 365 Business Central is leading the way with innovations that have equipped more than 30,000 small and medium-sized businesses to succeed. Powered by next-generation AI, Microsoft Copilot in Dynamics 365 Business Central introduces new ways to streamline workflows, boost productivity, and unlock creativity. At a time when nine out of ten people want simpler ways to automate daily tasks, Copilot helps to free time so employees can focus on their most meaningful work.

Copilot in Business Central is your everyday AI companion, helping you to speed through tasks, build momentum, and improve the way work gets done. With Copilot, you can:

Get answers quickly and easily using natural language.
Spark creativity with creative content ideas.
Save time by automating tedious, repetitive tasks.
Anticipate and overcome business challenges.

Reclaim time for important work

In a small or medium-sized business, there is often a lot to do and not enough people to get it all done. Everyday activities like tracking down documents and bringing new employees up to speed can drain your valuable time. Conversational chat using Copilot in Business Central helps you answer questions quickly and easily, locate records faster, and even learn new skills—all using natural language. Save time and effort by navigating to documents without having to use traditional menus, and rapidly onboard new users with answers to questions on how, when, or why to do things.

Unlock creativity with marketing text suggestions

Copilot in Business Central helps product managers to banish writer’s block and drive sales with compelling AI-generated marketing text suggestions. Using key attributes already in Business Central like color and material, Copilot can create product descriptions in seconds tailored to your preferred tone, format, and length. Once you’ve made any adjustments, you can easily publish to Shopify or other ecommerce platforms with just a few clicks.

Simplify the sales order process

Creating or updating customer orders can be a tedious process, often requiring repetitive lookups or navigating through extensive product catalogs. To quickly add items to a sales quote or order, Copilot enables you to describe the goods or services needed, paste in relevant details from an email, or reference a previous order. Based on your prompt, Copilot then suggests line items from your product catalog. By streamlining the order taking process, Copilot frees time for sales teams to focus on building relationships and delivering exceptional customer experiences.

Automate workflows quickly and easily

Streamlining business processes is easier than ever with Copilot helping to create Microsoft Power Automate flows using natural language. Users can simply express their needs directly in Business Central, and Copilot drafts an initial automation flow for you. You can continue refining the flow in Power Automate with Copilot by your side, streamlining the process of tailoring best-practice workflows to your business.

Nine out of ten people want simpler ways to automate daily tasks so they can focus on the work that matters.¹

Streamline month end with enhanced bank reconciliation

Reconciling bank transactions has traditionally been a time-consuming monthly task, especially with complex scenarios where multiple charges consolidate into a single transaction. Copilot in Business Central makes bank reconciliation easier by analyzing bank statements that you import into Business Central, matching transactions, and proposing entries for transactions that weren’t auto-matched. By comparing and interpreting transaction descriptions, amounts, dates, and patterns across fields, Copilot can help you improve the accuracy of your financial records while reducing manual effort.

Keep finances organized with e-invoice matching

Say goodbye to hours spent manually merging incoming e-invoices with outstanding purchase orders. Using rule-based matching and assistance from Copilot, you can quickly compare and map incoming e-invoices to your open orders. Save time and keep your accounts payable current, all while building positive supplier relationships with on-time payments.

Make data-driven decisions with analysis assistance

Business Central has powerful built-in capabilities to create analytical views of data, but manually constructing those views requires time and skill. Copilot simplifies analysis by transforming raw data into clear views with totals, grouping, pivots, and filters—all from simple text instructions and without ever leaving Business Central. Prompted by just a simple sentence, Copilot can identify trends and anomalies in your data, helping you make data-driven decisions that propel your business forward.

Boost customer service with inventory forecasting

Effective inventory management is crucial in a competitive business environment as it can significantly influence a company’s success and customer retention. This process involves balancing customer service with cost control. Maintaining low inventory reduces working capital, but risks missing sales due to stock shortages. Using AI, the sales and inventory forecast extension uses past sales data to forecast future demand, helping to prevent stockouts. Once a shortfall is identified, Business Central streamlines the replenishment process by generating vendor requests, helping you keep your customers happy by fulfilling their orders on time.

Reduce risk with late payment prediction

Managing receivables effectively is vital for a business’s financial wellbeing. With the late payment prediction extension, you can reduce outstanding receivables and refine your collections approach by forecasting if outstanding sales invoices are likely to be paid on time. For instance, if a payment is anticipated to be delayed, you could modify the payment terms or method for that customer. By proactively addressing potential late payments and adapting accordingly, you can minimize overdue receivables, reduce risk of non-payment, and ultimately improve your financial performance.

Improve financial stability with cash flow analysis

Powered by AI, Business Central can create a comprehensive cash flow analysis to help you monitor your company’s cash position. Cash flow is a critical indicator of a company’s solvency, and cash flow analysis is an important future-focused planning tool that helps you maintain control over your financial health and make proactive adjustments to meet your financial commitments. With insights from Business Central, you can pivot quickly to safeguard your company’s fiscal wellbeing, such as by obtaining loans to cover cash shortfalls or cutting back on credit when you have surplus cash.

Transform the way work gets done with Copilot in Business Central

Copilot gives your company an edge with AI-powered innovations that are a catalyst for unleashing human potential, fostering creativity, and driving efficiency in ways previously unimaginable. The integration of AI into everyday business processes is not just about staying ahead in a competitive market, it’s about redefining what’s possible in the workplace. With Dynamics 365 Business Central, your company is empowered to navigate today’s complex business environment with agility, precision, and a renewed focus on what truly matters.