What is Microsoft CRM?
Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors.
Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary framework to customize it to meet many different demands.
The question has a broad scope, but if it’s a crm solution you are considering I would offer you this – evaluate vtiger crm and the suite of plugins it has. much better, cheaper solution than the ms crm.
Customer Relationship Management. It’s a set of tools that develop scripts for customer service folk to use to target upselling, to maximize the customer needs into increased revenue.