Vonage Offers Microsoft Dynamics 365 Integration

On Sep 16, 2020

Vonage, a market leader in the communication market, recently announced an update for its Vonage contact centre customers. Vonage Contact Centre for Microsoft Dynamics 365 will give businesses working in the Microsoft ecosystem an opportunity to unlock personalized customer engagement solutions within their cloud-based solution.

Vonage believes the new integration is essential for improving agent productivity, boosting customer insights, and delivering enhanced experiences for clients. According to the Chief Product Officer for Vonage, Jay Patel, as the company continues to build on the success of its integration portfolio, the expansion of these partnerships enables Vonage to deliver differentiated services and solutions that help companies to transform their communication strategy from anywhere.

The decision to expand the global partnership with Microsoft and deliver a powerful combination of Vonage Contact Centre with support from Microsoft Dynamics 365 increases the value of customer technology investments and delivers the tools that agents need for deepened relationships through digital workflows, data, and easy-to-use unified interfaces.

Supporting Microsoft Users through Vonage

Increasingly, companies are standardizing their critical business applications on infrastructure solutions like Microsoft to run cloud-based applications. The Vonage contact centre for Microsoft Dynamics 365 builds upon pre-existing solutions for Vonage and Microsoft users, including connections with Microsoft Teams.

By driving strong communication integrations across the Microsoft landscape, Vonage users will be able to benefit from solutions optimised for the Microsoft environment. The Vonage Contact Centre for Microsoft Dynamics 365 also meets with the needs of various companies using a combination of digital workflow and CRM tool applications. This especially useful for those employing multi-vendor and hybrid solutions.

According to the Corporate Vice President of Microsoft, Steven Guggenheimer, Microsoft is thrilled to have Vonage as part of the Microsoft Business Applications landscape, offering it’s contact centre platform to Microsoft Dynamics partners and customers. By integrating with Microsoft Dynamics 365, Vonage offers a comprehensive solution for the contact centre that’s built for this valuable environment.

Vonage Contact Centre and Dynamics 365

The cloud-based Vonage Contact Centre integrates seamlessly with the enterprise-level CRM applications from Microsoft, providing agents with plenty of valuable cloud-based capabilities for driving internal collaboration, external customer engagement, and more, globally. Solutions include:

Click to dial
Screen-pops
Embedded agent experience solutions
Dynamic routing for any dynamics data
Auto-logging of Dynamics data
Rich data and key performance metrics/analytics

According to the Principal Analyst and President of McGee-Smith Analytics, Sheila McGee-Smith, the new integration with Microsoft Dynamics 365 extends the power of the incredible collection of Vonage business applications to companies choosing Microsoft’s CRM solution to power customer support and sales environments. For the past two years, Vonage has worked hard on integrations between Vonage Contact Centre and its UC solution.

Vonage’s ability to deliver an integrated suite of enterprise communication solutions for the current landscape is more important now than ever before.