Transition from unified routing diagnostics to Azure Application
Azure Application Insights is now our comprehensive solution for end-to-end conversation diagnostics. As part of this advancement, we are phasing out unified routing diagnostics and integrating its capabilities into Application Insights.
Key dates
- Disclosure date: May 9, 2024
We sent communications to affected customers that we are deprecating unified routing diagnostics in Dynamics 365 Customer Service. - End of support: July 1, 2024
After this date, no new diagnostics records will be generated for conversations/records routed. - End of life: July 15, 2024
After this date, unified routing diagnostics will be taken out of service.
Next steps
We strongly encourage customers to leverage Azure Application Insights, which will be enriched with all the conversation and routing diagnostics related events. Application Insights offers a flexible and cost-effective alternative with the added advantage of customization to meet business needs. We aim to iteratively improve diagnostic capabilities of conversation lifecycle events. This ensures reliability and alignment with our commitment to cost-efficiency and user-centric innovation. Learn more about conversation diagnostics in Azure Application Insights.
Please contact your Success Manager, FastTrack representative, or Microsoft Support if you have any additional questions.
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