Mobile Offline Data with Application Insights

On Jan 31, 2025

Introducing Enhanced Mobile Offline Data Monitoring with Azure Monitor Application Insights

In today’s rapidly evolving digital landscape, it’s essential for organizations to have comprehensive visibility into their data. It’s particularly important for mobile offline data, often constrained by limited resources of the mobile device and cellular network bandwidth. By understanding and optimizing this data, organizations can enhance data synchronization processes, improving efficiency and providing a superior experience for end users.

We are excited to announce a new capability that empowers admins to create queries and dashboards to monitor their mobile offline telemetry for Power Apps including Field Service Mobile. This feature, enabled via Application Insights, provides comprehensive insights and provide the telemetry needed to make informed decisions as you manage your offline-enabled mobile workforce.

Key Capabilities

Admins can now proactively identify challenges, monitor Mobile Offline telemetry, and optimize offline sync performance. Here are some of the key benefits:

Gain early visibility into potential issues. Test offline mode to understand real-world synchronization times and error visibility during user acceptance testing. Doing this early in the process sets expectations with mobile users and avoids more widespread errors after a general release.

Enhance the performance of offline sync processes. Two of the most common things that impact Offline sync performance are query complexity and data volume. Offline telemetry, shows which tables are regularly synced and how many records are being synced in aggregate and per user. You can further fine-tune the queries to reduce volume, while leveraging existing ODATA end points to investigate slow-running queries that be overly complex. This helps you create an offline profile optimized for a performant sync experience.

Keep track of data changes. Monitor record volumes and sync duration to see how enhancements impact your offline mobile experience and new business scenarios. This helps maintain good performance and decision-making on Offline as your business and use cases evolve with new capabilities.

How It Works

This feature uses Application Insights to provide detailed analytics and reporting capabilities. Within Application Insights, you can create queries to drill down to data most relevant for your organization. Based on those queries, create dashboards with visualizations tailored to your specific needs.

To help support onboarding, we created a dashboard template with some common queries available for importing into your Dynamics 365 environment.

Learn more about how to enable and available data: Telemetry events for mobile app synchronization and actions

Learn more about query samples and dashboard template: Sample telemetry dashboard for mobile offline

Having access to this data helps you manage and monitor your mobile offline workforce, leading to increased operational efficiency and better decision-making.

Next Steps

We hope you find this data is a valuable resource which can help identify and resolve mobile offline synchronization challenges. If issues are observed, you’ll be empowered with the insight to troubleshoot and resolve them quickly. For more information about mobile offline, along with best practices and troubleshooting tips please reference the following blog series:

Get started by setting up your first dashboard today!

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