Microsoft DynamicsTM CRM 4 For Dummies®
Microsoft DynamicsTM CRM 4 For Dummies®
Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you’re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start!Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft’s CRM solution in a jiffy. Whether you’re considering a CRM system for the first time or you’ve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to:Maintain and manage all your customer informationPersonalize Microsoft CRM to work for your businessSet up CRM to support sales, marketing, and customer serviceUse the Outlook clientManage territories and business unitsCreate and manage activitiesGenerate quotes and invoicesImplement and manage a m
List Price: $ 24.99
Price: $ 24.99
Oracle CRM On Demand Deployment Guide (Oracle Press)
Master Oracle CRM On Demand Foster long-term customer relationships and accelerate productivity using the proven strategies and best practices in this Oracle Press guide. Oracle CRM On Demand Deployment Guide shows how to set up, customize, and manage a dynamic software-as-a-service solution across your enterprise. Develop implementation plans, maximize user adoption, build applets and portals, integrate Web 2.0 features, and use analytics dashboards. The latest design, tuning, and data security techniques are also covered in this practical resource. Establish business objectives, project requirements, and key success metrics Staff an implementation team and develop effective rollout plans Configure, deploy, and administer Oracle CRM On Demand Manage users and restrict access using roles and privileges Customize sales, marketing, and service processes with the object model Embed external content and URLs using the web services API Distribute real-time BI using dashboards and adva
List Price: $ 39.99
Price: $ 39.99
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Microsoft Dynamics CRM 2011: Dashboards CookbookMicrosoft Dynamics CRM 2011: Dashboards Cookbook is packed with practical step-by-step recipes covering tasks which utilize all of…
Excellent primer for the uninformed,
I love Dummies books for the simple fact that they are structured to inform the uniformed. They speak a common language without getting to heavy. After reading a dummies book on any subject I feel that I am ready to move on to more language heavy books of the same subject. This book is no different. I would recommend this book to anyone who wants a desk reference, a refresher, or someone who is just getting started.
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|Great Resource!,
This book is an excellent resource for anyone wanting to learn more about CRM On Demand. It provides a blueprint for getting the most from CRM On Demand – giving valuable suggestions for a successful deployment. There are helpful planning and design considerations which you will want to know. It also documents business process flows the application natively supports and offers tips and best practices for configuration and integration.
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|A MUST read for any customer of CRM On Demand!,
I’d recommend this book for any company administrator that subscribes to Oracle’s CRM On Demand product, regardless of deployment status. At just over 200 pages, this book is outstanding and written in a way that is easy to read and comprehend. My team often works with CRMOD customers who are new to a SaaS model and confused about shared obligations and planning their implementation/deployment. Everything you need to know is clearly laid out in this book. If you are using a 3rd party integrator for your CRMOD deployment, don’t ignore this book! Your success will be magnified as a result of reading it. There are great ideas on process improvement, how to deploy workflows, reporting & analytics and many other best practice suggestions that can and should be considered.
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|Very good background,
Excellent 1st read if considering crm on demand. Provides realities, good and bad, of saas. I highly recommend the book.
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