Microsoft CRM for Dummies
Microsoft CRM for Dummies
* The ideal introductory guide to Microsoft’s much anticipated entry into the Customer Relationship Management (CRM) software marketplace
* Discusses the key features of Microsoft’s CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
* Provides expert tips and tricks to make the software work more effectively
* Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
* Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses
List Price: $ 29.99
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SAP CRM
If you’re searching for a customer relationship management tool to help you achieve customer-driven growth and the ability to attract and retain quality customers, SAP CRM offers you all the tools you need. So, whether you’re considering implementing SAP CRM, you’re a project leader looking for details on how it works, or you’re new to SAP, this reader-friendly guide is the resource you need. It details all of the functionality and provides practical insights into how it works in the real world.
Discover What SAP CRM is all About
Find concise topic overviews, definitions of important terminology, and helpful tips to help you build a solid understanding of key functionality.
Gain Detailed Knowledge
Learn how SAP CRM can work in your business by reading the in-depth discussions of the applications and tools offered.
Find Out How it all Works
Explore how the various technical components underlying the SAP CRM engine work by investigati
List Price: $ 39.95
Price: $ 34.91
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Good, with Limitations,
Ordered this book because it was the first out on MS CRM. And while the book was helpful, it was typical “Dummies” material in that I think it lacked some things (e.g. Did not cover form customization, creating a letter/fax, etc.). So, it is a good primer to CRM, but I’m sure better material will be released. This is probably a good read for the average user, but for an admin or “trainer”, you’ll want to delve deeper.
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|Good Starter Book,
Good book to understand what SAP CRM has to offer. Written in a clear and concise manner and talks about all components as well as integration.If you are looking for config level details etc… this is not the book.
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