Over the last few months, our scheduling team has focused on strengthening the core product by addressing the real-world needs of dispatchers, admins, frontline workers, and managers. At Microsoft, our commitment to continuously improving the Field Service experience is rooted in a simple principle: listen to our users, learn from their feedback, and deliver enhancements that make their work easier and more efficient. Today, we’re excited to announce a suite of user experience improvements that are already live in the product, each inspired by your feedback and design to provide immediate value.

What’s New for Scheduling Users?

Share a Schedule Board Tab Directly from the App

Collaboration is at the heart of effective scheduling. Previously, sharing a schedule board tab with specific other users required a lengthy, complicated process. With this release, you can now easily share any schedule board tab with your colleagues directly from the schedule board settings window. Whether you’re handing off coverage for a vacation or collaborating across teams, sharing your setup is just a few clicks away with no more tedious URL construction or lost productivity.

Short Booking Truncation: Clarity at a Glance

We’ve heard from many of you that when schedules are tight and dense, short bookings often appeared cluttered, with overlapping icons and hastily truncated text. Our redesign cleans up the appearance of these short bookings, dynamically adjusting how much text is displayed and which icons are shown based on the available screen space. We’re making it easier for users to work more efficiently by making the information easy to interpret

Satellite Map View

For those who need a geographic perspective, we’ve brought back a satellite map view. This visual enhancement helps you better understand resource and work order locations and plan routes with greater context.

Address Input for Organizational Unit Locations

Setting up new organizational units or managing the ones you already have should be quick and error-free. Instead of manually entering latitude and longitude for their locations, you can now input a text address, just like you do elsewhere in the product. We’ll handle the geocoding for you, reducing errors and saving valuable time.

Consistent Naming for Characteristics and Rating Models

We know that inconsistent terminology can be a source of confusion. That’s why we’ve standardized names across the product. “Characteristics” now consistently replace “skills” and “rating models” are used over “proficiency models.” This simple change makes it easier to find the features you need and ensures everyone is speaking the same language.

Visual Improvements Across the Schedule Board

Beyond these new features, you’ll notice a range of visual refinements throughout the schedule board. From refreshed icons to cleaner layouts, these details will make your daily scheduling tasks smoother and more enjoyable.

Keep Giving Us Feedback

Each of these enhancements began with your insights, whether surfaced through direct engagements, surveys, support channels, or the Ideas Portal. We’re grateful for your ongoing partnership and feedback. Please keep telling us what you need and sharing your experiences and ideas. They’re the foundation of our ongoing journey to make Dynamics 365 Field Service the best it can be.

The post Listening, Learning, and Delivering: Field Service Upgrades for Everyday Scheduling  appeared first on Microsoft Dynamics 365 Blog.