Legendary Service: The Key is to Care

Legendary Service: The Key is to Care

Take care of your customers – or someone else will!
Legendary Service

Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business–they recognize that the way employees treat customers is directly related to the way managers treat employees.

Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson’s, the store where Kelsey works, certainly isn’t known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn’t easy–and that her role as a frontline employee is more significant than she e

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