Help Centric 3.0 – Help Desk System (Windows 2000 / NT / XP)
Help Centric 3.0 – Help Desk System (Windows 2000 / NT / XP)
- A notification e-mail is sent to the admin each time a ticket is opened to alert them to check their work queue.
- The Help Centric Admin extranet offers the ability to search on help tickets, build/use a knowledge base of solutions, a work queue, and response capabilities.
- The knowledge base is built-up automatically, each time a ticket is resolved.
- Automatic customer profile matching via e-mail address, account/password, and requestor name.
- Help ticket tracking provided for customers to review the progress of help tickets through your site.
Help Centric is a comprehensive, flexible, and portable … web-based Help Desk System. Automatic responses to tickets, e-mail notifications, customer profile matching and a feature-rich knowledge base put Help Centric in a league of its own. Common help desk requests are handled quickly using the preset automatic responses. Help Centric comes with a Help Ticket History and Tracking module. There are separate web applications provided for administrators and tech support staff. Customers (internal and external) can open and track their own tickets. Includes a FREE contact manager! In addition, this help desk system interfaces with our other applications for: Project Management, TimeSheets, Calendar and Time Management, CRM and Sales Force Automation, Product Management, Service Management, Quote Management, and Order Management. Customizable ASP source code. This software covers UNLIMITED USERS. This is Windows web-based software and requires MS SQL or MS SQL Express (free database). Bu
List Price: $ 65.00
Price: $ 65.00
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