Configuring Dynamics 365 to send & receive emails from Gmail:

Last updated Feb 25, 2019

Configuring Dynamics 365 to send & receive emails from Gmail: Automatic Case Creation from Incoming Emails (Microsoft Dynamics 365 (CRM) Book 2)

Applies to online and on-premises: – MS Dynamics CRM 2015, MS Dynamics CRM 2015, MS Dynamics CRM 2016, MS Dynamics 365. This can apply to CRM 2013 as well except the last stage ( Automatic case creation rule).

Sometimes you need to configure the mailboxes in Microsoft Dynamics 365 or previous versions of CRM to send and receive emails, and want to convert all customer emails to cases, and assigned automatically to the user to work and resolve complaints. In addition to that, you can learn how to integrate Gmail with Microsoft dynamics 365 in this book.

Kind regards,

Neeraj Kumar

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