Avaya IP Office Screenpop and Dialer

Telefonix’ IP Office Screenpop and Dialer is a great little tool to enhance the productivity of your staff using the IP Office phone system. The screenpop will open any screen of your choice on any CRM system, from SAP to maximiser, sugar CRM, microsoft CRM to salesforce. This will allow your staff to immediately start entering data into your system, or bring up all related activities to your customer, a great customer-service time saver. The Telefonix dialer is an application much like the dialer used in professional call centres, which can give productivity gains of as much as 50%. Highlight any telephone number in any application, press F11 and your phone system will call out. Great for telemarketing campaigns and customer service agents. From Telefonix Voice & Data at www.telefonix.co.uk