Working with Microsoft Dynamics(TM) CRM 3.0
Working with Microsoft Dynamics(TM) CRM 3.0
Get a practical, hands-on introduction to the fundamentals of adapting Microsoft CRM 3.0 to meet your specific business needs. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications#151;including Microsoft Office Outlook- and Microsoft SharePoint- Products and Technologies#151;this is the only book written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets#151;the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft CRM, making it of interest to IT professionals who support Microsoft CRM users. And power users will learn how to customize individual Microsoft CRM experiences. This introduction includes a 120-day evaluation copy of Microsoft CRM 3.0, as well as sample data and code samples on the Web.
List Price: $ 49.99
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Aimed at the System Administrator Level, Not the User,
Microsoft’s customer relationship management (CRM) package is now out in its third revision. The new edition is much more stable, easier to navigate around, and has numerous new features that previous users have suggested.
This book covers an introduction to Dynamics CRM 3.0 from the viewpoint of what you might call the systems administrator. That is, this book is for the person who gets the task of setting up, configuring, maintaining and especially customizing the package to suite the needs of your company. It presumes that you have at least some knowledge of Microsoft Exchange Server, Active Directory service, and SQL Server. Because of the web orientation for remote use of the system, some understanding of XML files is needed. This is not the end user book.
The book is broken down into three parts: ==Part I is on Configuration and Settings. Dynamics CRM is an extremely flexible system. Using this flexibility without putting in so many options the end user gets confused is part of the challenge of the administrator.
Part II is on customization and includes both the input, reporting and workflow areas.
Part III is on extended the capabilities at either the server end or the client side of the system as well as working with outside applications.
A CD is included with the book that includes a time limited version of the software.
This book is destined to become the Bible on Dynamics CRM.
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|An excellent book that fills the documentation gap,
I’ve been looking for a thorough book addressing the technical details of Microsoft CRM for quite some time. There has been an enormous vacuum for those of us left out in the cold, wanting to implement Microsoft CRM for our business but unable to leverage the product simply out of a sheer lack of insightful documentation.
This book fills that vacuum nicely.
For those wanting to learn how to leverage Microsoft CRM in your business, this is your book.
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|Great technical reference on customizing MS CRM V3,
This is a great reference book for those charged with configuring ,customizing and extending Microsoft CRM Version 3.0 to meet the needs of your or your client’s business.
It contains a lot of real-world examples, and code snippets that can be used as an aid to understanding.
I found it was also a great resource in preparing for the Microsoft Dynamics CRM 3.0 Customization exam (CRM-30-422).
Highly recommended.
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