RingOver Highlights Key Features for Call Centre Success

On Dec 10, 2019

RingOver, a leading cloud-based business phone system solution, recently released their guidance for small companies or startups aiming to simplify and enhance their cloud-based call centre. RingOver’s position as a world-leading cloud provider gives the organisation a unique insight into the tools that businesses rely on most when it comes to strengthening the connection between brands and customers.

Originally launched as MonFax in 2005, RingOver has experienced a dramatic evolution over the years, launching a 100% cloud-based business phone system for mobile and web applications in 2017. Today, the company has a consistently growing revenue, and a rapidly growing team of dedicated experts on board.

The Tools Required for Scaling Call Centres

Today, all companies, including smaller businesses and growing startups, are in the midst of a digital transformation. When it comes to building a reliable call centre solution, SMBs and startups need something that is scalable, innovative, and budget-friendly.

As customer experience continues to stand out as the most crucial battle ground for differentiation, businesses of all sizes need to think carefully about their call centre solutions. While the precise demands of each call centre are likely to change according to the specifics of the small business, RingOver believes that the following features are essential to success:

International numbers: RingOver offers international fixed and mobile numbers in more than 65 countries. The global reach of the brand helps businesses to access better rates when prospecting and collecting leads. Since startups and small businesses can often scale rapidly, the ability to take on global presence quickly can be very valuable
Toll-free numbers: Make it easier for your customers around the world to reach support lines when they need help most. RingOver makes it easy to access toll free numbers for your contact centre. This will allow SMBs and startups to differentiate with their customer service
Outbound number selection: With RingOver, small businesses can give their agents a multitude of outbound number choices, so that they can get the right number for each and every call
Dual listening: With dual-listening features, business leaders and supervisors can pay close attention to agent conversations. For startups striving to compete in customer service, this makes it easier to overcome potential issues fast
Conversation joining: Supervisors in the RingOver environment can also instantly join live calls and whisper quick tips to agents when they need help
CRM integration: RingOver links to your existing third-party applications such as CRMs and Helpdesk apps to bring more context and information to every conversation
Call recording: With RingOver, supervisors can archive and listen to agent calls, either for training purposes, or to support compliance measures. This becomes increasingly important as a startup evolves and grows. Recording can even be useful for compliance purposes
Agent call reporting: Make sure you can track every agent’s performance with reports that give a behind-the-scenes overview of your workforce

Building a Sensational Modern Call Centre

RingOver aims to provide today’s small businesses and startups with all of the most essential tools that they need to drive better customer experiences and stronger outcomes. The RingOver brand is currently endorsed and highly rated by more than 20 of the most trusted software recommendation platforms in the world. What’s more, RingOver has already captured the attention of numerous high-performance businesses, like SendinBlue, Insoft services, and Modomoto.

With reliable and effective services like automatic click-to-call solutions, power dialers to help you launch and manage call campaigns, and a real-time dashboard, today’s businesses can have complete control over their call centre environment.

What’s more, because everything is situated and built on the cloud, RingOver’s approach to call centre support is infinitely scalable, just like the modern startup.

Rather than having to constantly purchase new and expensive equipment to upgrade, today’s businesses can enjoy the freedom that comes with scaling their services to suit the changing needs of their company.

RingOver’s complete cloud phone system even integrates with most third-party apps that employees already rely on – reducing the amount of friction in the daily workflow. With RingOver, you can access more than 70 features for your call centre in the same place, from smart routing, to custom greetings, interactive voice response, and more. What’s more, given RingOver’s technical expertise and home-grown nature there are plenty of chances to customise your platform using new features specific to you.

Adapting to Today’s Customers

In a world where customer expectations are constantly growing more refined, smaller businesses need a call centre that adapts to the dynamics of their team. The RingOver cloud approach to call centres gives companies the freedom to unlock all of the benefits of the most valuable features of call centre technology, with unlimited flexibility.

The RingOver cloud phone platform works over existing internet-enabled devices, with no maintenance needed on your back-end. You can access SMS, voice, and other media solutions for connecting with your customers, and modify your lines required at any time. Even add-ons are available at no extra cost.

In an age where flexibility and agility are often the names of the game for today’s call centres, RingOver is giving businesses the freedom they need to truly delight their customers.