Microsoft Dynamics CRM 2015 Online Deployment Digest: A handbook

Microsoft Dynamics CRM 2015 Online Deployment Digest: A handbook for Architects and IT Decision Makers (Contributes to MB2-706)

Welcome!

Let me start with some statistics about CRM in cloud.

• 47% of the CRM market is SAAS (Software as Service) based. The trend is increasing.

• 15% organizations have replaced most of the on premise software with SAAS; while 24% have gone hybrid.

• Integration, extension and collaboration is key to success in CRM.

There are two key takeaways from these statistics – CRM in cloud is the future and integration-collaboration is major factors for successful CRM deployments.

Our book is focused on these two factors. We are going to discuss Dynamics CRM online from the integration and collaboration point of view.

Microsoft has many products and capabilities in the space of single sign on, e

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