Customer Service & CTI solution in MS Dynamics CRM 2011

Integration of a service center with Microsoft Dynamics CRM 2011, including caller recognition and inbound and outbound call logging and management.Nerea is a Microsoft Certified Partner, offers IT Consulting Services and specializes in Customer Relationship Management, using Microsoft Dynamics CRM solution as a software. Nerea has offices in Belgium, Luxembourg and France. For the last 10 years has been obseerving, analyzing, and commenting the market of coorporate relationship management (xRM). Our recognised expertise allow us to adivise and implement the most suited technologies with our customer. Email: info@nerea.com Website: www.nerea.com